NonVerbal Communication

Today, with competition at an all time high among job seekers, reading and understanding body language is critical to your success in a job interview. Nonverbal communication equips you to understand what interviewers are thinking, helping you tweak your body language to get them to connect with you ... and offer you the job!

1. The All Important Handshake

The handshake reveals a story about each of us. Do you shake hands softly? Do you come in from the top and deliver a "bone crusher"? Body language experts tell us that aggressive people have firm handshakes; those with low self-esteem have limp, "wet fish" handshakes.

A great handshake is an easy three-step process:

· Make sure your hands are clean and adequately manicured.

· Ensure hands are warm but free of perspiration.

· Execute your handshake professionally and politely, with a firm grip and a warm smile.

Ask a friend or family member to critique your handshake.

2. Seeing Eye to Eye

What's considered an appropriate amount of eye contact may vary in different countries. In North America, 60 percent eye contact is a safe and appropriate amount. Too much or too little eye contact can make hiring managers uncomfortable. Too much eye contact and you may seem too intense; not enough and you risk appearing uninterested.

Eye-contact tips:

· When you meet the interviewer, look her right in the eyes, then think to yourself, "Wow, so great to finally meet you!" This will make you smile, and she'll pick up on your positive mood. When we look at someone we find interesting, our pupils dilate, a phenomenon the other person instinctively picks up on.

· During a job interview, keep your eye contact in the upside-down triangle area of your interviewer's face: from the left eyebrow, to the nose, back up to the right eyebrow.

Warning: Staring at a person's lips is considered sexual, while looking at their forehead is considered condescending.

3. Get it Straight

Posture is a critical thing to master on an interview: Get your posture straight and your confidence will rise with it. Next time you notice you are feeling a bit down, pay attention to how you are sitting or standing. Chances are you'll be slouched over with your shoulders drooping down and inward. This collapses the chest and inhibits breathing, which can make you feel nervous or uncomfortable. Keep your shoulders back and your chest forward. Practice this and notice the difference in how you feel.

Don't stand with your hands in your pockets.

4. Get a "Head" of the Game

When you want to feel confident and self-assured during an interview, keep your head level, both horizontally and vertically. Also assume this position when your goal is to be taken seriously. Conversely, when you want to be friendly and in the listening, receptive mode, tilt your head just a little to one side or the other, nod slightly to reinforce this.

5. Arms Lend a Hand, Too

Arms offer clues as to how open and receptive we are, so keep your arms to the side of your body. This shows you are not scared to take on whatever challenges come your way.

Quieter people tend to move their arms away from their body less often than outgoing people, who use their arms with big movements. Keep gestures within the frame of your body, or you'll risk being seen as out of control. Avoid the negative/defensive action of crossing your arms during the interview.

Here are two common perceptions of hand gestures:

· Palms slightly up and outward: open and friendly

· Palm-down gestures: dominant and possibly aggressive

6. Get a Leg up on the Competition

Our legs tend to move around a lot more than normal when we are nervous, stressed or being deceptive. As a result, try to keep them as still as possible during the interview. You should not cross your legs during a job interview, as it creates a barrier between you and the interviewer and may lead to fidgeting. When you cross your ankle at the knee, this is known as the "figure four," and is generally perceived as the most defensive leg cross.

7. Navel Intelligence

Keep your belly-button in-line with the belly-button of the person you are speaking with (in other words, make sure you are facing them at all times). Doing otherwise suggests you are not fully engaged and perhaps looking for a way out of the conversation.

Increase your awareness of the body language of those around you and your own. It will pay dividends.

Does your Company Value Candidates?

As a kid I always looked forward to buying fireworks around the Fourth of July. Back in those days, sometimes the fuse would light right away and provide an instant boom. Other times, the fuse would sputter before really igniting into the big flash...much like our economy these days. We know it is getting ready to sizzle, but we must endure the sputtering sparks before full ignition.

Recently, I was conducting a search for a client and for a variety of reasons the client took some time to get back with the candidate at a critical stage in the process. The amount of time without feedback, updates or a brief email or courtesy call had this candidate asking questions:”Do I really want to work for this company? Is this how they treat the people who are working for them now?” and "Will it be like this when I need information from my boss?” Professional treatment is a two-way street. Even if a company does not choose a candidate it is in their best interest to leave them with a good feeling about the process. All companies should certainly leave all their applicants with the sense that they value them for wanting to interview and join their team. Not only will this leave the applicant with a good feeling towards the company, but also imagine what this does for the organizations branding image.

One of the hiring authorities who I have worked with on several occasions summed it up well. ”David, if we do not select a particular candidate to join the team I want them to at least go away from the process knowing we are a decent caring company, especially if they work in our industry. We know that they will likely share their experience with friends, family, colleagues and others, particularly, if we aren't respectful and professional in the hiring process."

Quality recruiters shy away from working with a company when they have a bad reputation in the market for how they treat their people, candidates and customers. The hiring process is certainly challenging, it will have delays, and that’s part of the process. However, your communication (or lack there of) during that process that can certainly affect the outcome.

A good thought for the hiring authority is to treat the candidate with the same care they use with the organizations external customers. It's a simple way to turn a potential negative for the candidate who is not chosen into a positive and defines your company as a great place to work at the same time!

Expand Your Network and Feel Good about Yourself

When you are in immersed in the process of a job search it is difficult to think of anything else. It seems your days are spent submitting resumes, conducting research on the internet, posting your resumes on job boards, preparing for interviews, contacting those already in your network and attempting to expand it.

It's exhausting, not to mention depressing at times.

One way to expand your own personal development and network is almost always “overlooked”. This rewarding and beneficial task is: Volunteering. It is amazing how many contacts you can make and how many people you can meet while you are helping those less fortunate than you! However, this is not the reason to volunteer - it is just one of the subtle benefits of interacting with individuals who believe in giving back. After all, those who volunteer are people who want to help others.

We all need to give back and when you are in a job search you often have more flexibility than when you are employed in a demanding career. Not to mention it can be a good distraction from the rigors of the process. Take your mind off the search and help others. You certainly have nothing to lose and a lot to gain.

The next time you hear about a “worthy cause” rather than focus only on your needs - give back to others and your efforts will be rewarded.

Enjoy!
David Lammert

Increase Your Employee Retention without Spending a Dime

In today’s economy, coming up with funding for new programs or anything other than the bare essentials is nearly impossible. However, it is possible to increase your employee retention without spending a dime. All it will cost you is a little brain power.

Almost everyone is feeling the pressure, stress and increased anxiety as the economy takes baby steps towards recovery - owners, managers, and spouses - even the stock market is jittery. As your employees are inundated with negative news, it is important to recognize the pressure they are under. If you simply stick with the attitude: “they should be happy they have a job” you might just end up with lower productivity and a mass exodus as the economy improves and new jobs become available.

You must also be careful that the timing of your actions is in sync with the employees and keeps their feeling in mind. For example, a simple redistribution of salary dollars can cause a negative ripple effect. If you make a strategic move, like hiring more sales people to show you are committed to improving revenues, but have recently laid off other employees, the negativity that is created with the remaining staff can completely negate any positive impact.

So, what can you do to increase short term morale and long term retention without spending money?

* Offer new or extra incentives for measurable increases in productivity, revenue or in cost savings. A simple move like this can potentially get your team to stop thinking negatively and to focus on creativity and competition. Competition makes us all better at what we do. Although there is a possible payout, increased revenue and/or decreased spending will offset this expense.

* Take time to meet with your staff weekly. Take a few minutes to sit with your staff with no particular agenda. Let them share ideas, vent or talk about their kids. You will be surprised at what this will do for their morale and what you might learn about them that will help you head off problems in your company or department.

* Allow more flex-time with your employees work schedules. The total hours your employees work will be the same, but some flexibility may allow for increased production overall.

* Consider an upgrade in title. Chances are in the last 12 to 18 months you have increased your employees’ workload and they have seen no pay increase. So, make them feel good about themselves and that you recognize the value of their contributions by upgrading titles to Manager, Senior Manager, or Director.

Small changes like those listed about will likely pay you back many times over. Let me know what decide to do in your firm.

David Lammert